Refund policy

We want you to be satisfied with your purchase from Jade Beauty. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in the same condition in which you received it, including its original packaging. Proof of purchase may also be required.

For hygiene and safety reasons, opened or used cosmetics, skincare products, personal care products, and other hygiene-sensitive products generally cannot be returned unless they arrived damaged, defective, or incorrect.

To request a return, please contact us at support@jadebeauty.us before sending any item back.

If your return is approved, we will provide you with return instructions and the applicable return address. Please do not send products back without first contacting us. Items returned without prior authorization may not be accepted.

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@jadebeauty.us.

Please include your order number and, when applicable, photos showing the problem so that we can evaluate the issue and make it right.

For returns resulting from a damaged, defective, or incorrect item, Jade Beauty will provide appropriate return or replacement instructions.

For hygiene and safety reasons, certain opened or used beauty, skincare, cosmetic, and personal care products cannot be returned.

We also cannot accept returns of gift cards, personalized or custom-made products, or final-sale items unless required by applicable law.

If you are unsure whether your item is eligible for return, contact us before sending it back.

For eligible returns that are not the result of a damaged, defective, or incorrect item, customers may be responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless required by applicable law.

The fastest way to obtain a different item is to request a return for the original item. Once the return is approved, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union and applicable law provides you with a statutory right to cancel or return your order within 14 days, those statutory rights will apply regardless of the general policy above.

Returned merchandise must meet any conditions permitted under applicable law.

We will notify you after we receive and inspect your eligible return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

If you have not received an approved refund after 15 business days, please contact us at support@jadebeauty.us.