FAQ

Orders & Shipping

Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days. Delivery usually takes 7–15 business days depending on your location.

Q: Do you offer international shipping?
A: Yes, we ship worldwide so you can enjoy Jade Beauty products wherever you are.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery in real time.

Products & Quality

Q: Are your products safe to use?
A: Yes, all our products are carefully selected to meet quality and safety standards, ensuring they are safe for everyday use.

Q: Are your products suitable for all skin types?
A: Most of our products are designed to work for a variety of skin types. We recommend checking product descriptions for specific details.

Q: Do you test your products?
A: We work with trusted suppliers who ensure product quality and performance before offering them to our customers

Returns & Refunds

Q: What is your return policy?
A: We offer a hassle-free return policy within 14 days of delivery. If you’re not satisfied, you can contact us for assistance.

Q: What if I receive a damaged or incorrect item?
A: Please contact us within 48 hours of receiving your order with photos, and we’ll resolve the issue quickly.

Usage & Care

Q: How do I use your beauty tools and devices?
A: Each product comes with instructions. If you need further help, feel free to reach out to our support team.

Q: How long does it take to see results?
A: Results may vary depending on the product and individual use, but consistency is key for the best outcome.

Support

Q: How can I contact Jade Beauty?
A: You can reach us anytime via email or through our contact form. We’re always happy to help.

Q: Do you offer discounts or promotions?
A: Yes! We regularly offer special deals and promotions, be sure to subscribe to stay updated.